The need to be liked often drives over-apologizing. It can hinder our success, especially when apologizing too much and too often for no reason. It also breeds negativity when people are constantly saying: I’m sorry I couldn’t get this done, I’m sorry I’m running late for our meeting or I’m sorry for having to ask a question. Try replacing sorry with: I’ll get it done right away, thanks for waiting for me, or let’s give this topic some more thought and here are my questions. Make the effort to change how people are reacting to you for the better.
When you apologize for asking for what you need to provide exceptional service or make a living based on what you deserve (and market requirements), you completely undervalue what’s so great about you or your service. Being confident in yourself and what you provide means you don’t have to apologize because you are 100% worth it.
Of course, there are times when an apology is the right thing and completely necessary. The best thing to do when faced with a situation where you may need to say sorry is to think about whether you’re really sorry and why you’re apologizing. It may be a case when “sorry, not sorry” is the better choice.
Kristin Cameron, Managing Partner
Kristin is a big believer in finding the right fit for clients or no fit at all. On top of the experience and background required for a position, she stresses the importance of making a good personality fit for each client’s culture—a win-win for both the candidate and client. Kristin is a die-hard Pittsburgh Steelers fan who loves to golf, mountain bike and snowboard. She is currently waiting for her English Bulldog puppy to be born— the next mascot for the CT office!